Size Guide
![Etiko Underwear Size Guide](https://cdn.shopify.com/s/files/1/0004/5252/6146/files/Size-Measurements_Underwear_1.jpg?v=1687318893)
FREE SHIPPING WITHIN AUSTRALIA FOR ORDERS OVER AUD $150
COUNTRY | DELIVERY METHOD | ESTIMATED DELIVERY TIME* | DELIVERY COST |
---|---|---|---|
Australia | Standard Post | 2-3 business days for metro areas | $10 flat rate FREE for orders over $150 |
Australia | Express Post | 1 business day for metro areas | $15 flat rate |
New Zealand | Standard International Post | 5-7 business days for metro areas | Shipping is based on items purchased. Shipping is FREE for orders over $250 AUD |
Other Countries | Standard International Post | 5-30 business days | Shipping is calculated based on items purchased and country for delivery. Shipping is FREE for orders over $400 AUD |
Orders are processed on Monday, Wednesday and Friday each week. Orders processed before 10am on those days will be dispatched on the same day. Orders placed after 10am or on weekends will be dispatched the following delivery day. Orders are packed and posted by Star Track, except where the warehouse may be out of stock. In this instance, orders may be packed in store and sent via Fastway, Couriers Please, Australia Post, TNT, DHL or another courier. Please note that when an order is placed during Victorian public holidays or a promotional period, there may be a slight delay on the date of dispatch due to the high volume of orders received.
Australian Orders*
Please allow an additional 2-3 days to regional or remote areas.
International Orders*
Etiko can ship to any address in the world. When you place an order, shipping will be calculated at the checkout depending on the items you have selected and the country for delivery. The prices on our website are based on AUD including GST (Goods and Services Tax). GST is only payable by Australian customers – this will be removed from your order at checkout.
Please note that for orders made outside Australia, we may request manual verification of your order (i.e. a screenshot of your bank statement). This is to ensure that your order is a valid one, and to help us reduce fraudulent orders through our website.
Pre Order Shipping*
All orders that contain any pre order items will be shipped together once the pre order stock arrives. Pre-Orders are expected to be fulfilled by Late November/ Early December 2022.
If you find that you are unhappy with your purchase for any reason, you may return your items for a full refund or exchange, as long as it meets the following criteria:
Customers are responsible for covering the cost of posting their order back. Etiko will cover the cost of return shipping if the return is a result of our error, for example an item you received was not correct to what you ordered or was defective in some way.
Please note that for hygiene reasons, underwear and socks are non-returnable unless there is a manufacturing defect. Clearance items are non-returnable and non-refundable unless they are faulty.
Returning your Item
Please send your return products back to Etiko’s office/shop front including:
Address for returns:
Etiko Returns
PO BOX 5536
STUDFIELD VIC 3152
Returns are processed weekly on a Wednesday.
Exchanges
As much as possible, Etiko will attempt to exchange your item for another size or style as available. We cannot guarantee that we will always have the size you request in stock.
Refunds & Store Credit
Returns are processed weekly on a Wednesday, and we aim to process refunds on the same day. Refunds are processed via the same method that the customer has paid – Credit Card, Paypal or Afterpay. We will also notify you when we have done so.
If you would prefer to receive store credit for your item, please advise us at the time of return. Credit will be applied to your Etiko account, and can be used by signing in before making your next purchase.
Faulty or Incorrect Items
Here at Etiko, we pride ourselves on the quality of our products. We have quality control checks in place to ensure our products are in good condition before sale. In the unlikely event that you receive an item that is faulty, damaged or defective, please contact us within 30 days of order receive date, and we will organise a replacement item or issue you a full refund. We do ask that you provide us with a photo of the item that clearly shows the fault.
Etiko does not take responsibility for items that are damaged through misuse or poor care. For all garments including underwear, please follow the instructions on the care label and packaging. For sneakers and shoes, we recommend the following care:
Nothing sits closer to your skin than your underwear*, so why go for something that's been made with chemicals, bleaches and all that nasty nonsense? Etiko underwear is made of cotton which has been certified both Organic and Fairtrade.
Designed to sit on your waist, our trunk style underwear has wide elastic for a secure fit, with pouch front opening.
*Please note that for hygiene reasons, underwear is non-returnable unless there is a manufacturing defect.
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Under $1000 Interest free always.1
Over $1000 Interest free terms available.2
(1) For Zip Pay - Minimum monthly repayments are required. A monthly account fee of $7.95 applies. This fee is waived each month you pay your statement closing balance, in full, by the due date. Available to approved applicants only. T&Cs apply.
(2) For Zip Money - Available to approved applicants only. Minimum monthly repayments are required. Paying only the minimum monthly repayment amount will not pay out the purchase within the interest free period. Any balance outstanding at the expiry of the interest free will be charged at the standard annual percentage rate, currently 19.9%. A $7.95 monthly account fee applies. A one-off establishment fee may apply for new customers. Terms & Conditions apply and are available on application. See your contract for further details. Credit provided by ZipMoney Payments Pty Ltd (ABN 58 164 440 993), Australian Credit Licence Number 441878)
Looks great, fits great. We brought one pair first and like some much we brought the 3 pack. Best value ethical undies out there.
These undies are well worth it. They last YEARS beyond the chain stores cheap ones. I buy four at a time - would love if we could buy bundles with every colour
Ps purchased for male partner
These undies are well worth it. They last YEARS beyond the chain stores cheap ones. I buy four at a time - would love if we could buy bundles with every colour
Ps purchased for male partner
These undies are well worth it. They last YEARS beyond the chain stores cheap ones. I buy four at a time - would love if we could buy bundles with every colour
Ps purchased for male partner
These undies are well worth it. They last YEARS beyond the chain stores cheap ones. I buy four at a time - would love if we could buy bundles with every colour
Ps purchased for male partner
My sons really like these trunks. The only 100% organic cotton underwear I have found. Much healthier and cooler.
These trunks are pretty much unwearable, as the thigh opening is far too small relative to their waist size. They're extremely tight in the leg, and unlike any other brand I've used.
I'm now stuck with having bought a few pairs of these as Etiko do not allow returns of underwear, even if they're unworn. I would recommend to any guys with normal sized legs to absolutely avoid these.
This is my fourth order of these! Great fit, great feel - wouldn't wear anything else!
I have a few pairs, very comfortable and true to size. Definitely recommend.
Happy with these, seem to be good quality and fit.