Terms & Conditions
|COUNTRY||DELIVERY METHOD||ESTIMATED DELIVERY TIME*||DELIVERY COST|
|Australia||Standard Post||2-3 business days for metro areas||$10 flat rate FREE for orders over $150|
|Australia||Express Post||1 business day for metro areas||$15 flat rate|
|New Zealand||Standard International Post||5-7 business days for metro areas||Shipping is calculated based on items purchased. Shipping is FREE for orders over $250 AUD|
|Other Countries||Standard International Post||5-30 business days||Shipping is calculated based on items purchased and country. Shipping is FREE for orders over $400 AUD|
Orders are processed on Monday, Wednesday and Friday each week. Orders processed before 10am on those days will be dispatched on the same day. Orders placed after 10am or on weekends will be dispatched the following delivery day. Orders are packed and posted by Star Track, except where the warehouse may be out of stock. In this instance, orders may be packed in store and sent via Fastway, Couriers Please, Australia Post, TNT, DHL or another courier. Please note that when an order is placed during Victorian public holidays or a promotional period, there may be a slight delay on the date of dispatch due to the high volume of orders received.
Please allow an additional 2-3 days to regional or remote areas.
Etiko can ship to any address in the world. When you place an order, shipping will be calculated at the checkout depending on the items you have selected and the country for delivery. The prices on our website are based on AUD including GST (Goods and Services Tax). GST is only payable by Australian customers – this will be removed from your order at checkout.
Please note that for orders made outside Australia, we may request manual verification of your order (i.e. a screenshot of your bank statement). This is to ensure that your order is a valid one, and to help us reduce fraudulent orders through our website.
When you purchase a gift certificate online, you will be asked to provide the intended recipients email address, a personal message and the dollar value you wish to purchase. Once you have paid for the Gift Certificate, the recipient will receive an email including a unique code for them to use online. They simply log on to our website, select their chosen items and enter the certificate code at the checkout.
If the recipient does not receive the email, we recommend that they first check their spam folder, as it may have been filtered by their email server. If they still cannot locate the certificate, please contact us on (03) 9752 3082 or email us at firstname.lastname@example.org
Gift certificates cannot be exchanged for cash and are not refundable.
Customers may choose to register their details on the Etiko website when they make a purchase. New customers will be sent an email with an introductory offer and a discount code to be applied to their next order. The code is applicable to full price items only and cannot be applied to pre-order items. The code is one use only per customer.
If you find that you are unhappy with your purchase for any reason, you may return your items for a full refund or exchange, as long as it meets the following criteria:
- The item(s) are clean, unworn and in a resalable condition
- Contact is made with Etiko within 30 days of order receive date. You can call us on (03) 9752 3082 or email us at email@example.com
Customers are responsible for covering the cost of posting their order back. Etiko will cover the cost of return shipping if the return is a result of our error, for example an item you received was not correct to what you ordered or was defective in some way.
Please note that for hygiene reasons, underwear is non-returnable unless there is a manufacturing defect. Clearance items are non-returnable and non-refundable unless they are faulty.
Returning your Item
Please send your return products back to Etiko’s office/shop front including:
- A note containing your order number and personal details
- Advise what items you wish to exchange/refund and what you would prefer the product to be exchanged with
- We will need to arrange payment from you for return shipping. Please email us at firstname.lastname@example.org for the amount to be paid and any other details.
Address for returns:
PO BOX 5536
Studfield VIC 3152
Returns are processed weekly on a Wednesday.
As much as possible, Etiko will attempt to exchange your item for another size or style as available. We cannot guarantee that we will always have the size you request in stock.
Refunds & Store Credit
Returns are processed weekly on a Wednesday, and we aim to process refunds on the same day. Refunds are processed via the same method that the customer has paid – Credit Card, Paypal or Afterpay. We will also notify you when we have done so.
If you would prefer to receive store credit for your item, please advise us at the time of return. Credit will be applied to your Etiko account, and can be used by signing in before making your next purchase.
Faulty or Incorrect Items
Here at Etiko, we pride ourselves on the quality of our products. We have quality control checks in place to ensure our products are in good condition before sale. In the unlikely event that you receive an item that is faulty, damaged or defective, please contact us within 30 days of order receive date, and we will organise a replacement item or issue you a full refund. We do ask that you provide us with a photo of the item that clearly shows the fault.
Etiko does not take responsibility for items that are damaged through misuse or poor care. For all garments including underwear, please follow the instructions on the care label and packaging. For sneakers and shoes, we recommend the following care:
- Note that our sneakers, shoes and thongs are intended for casual wear, and are not built to withstand heavy duty wear and tear such as hiking, building/industrial job sites or sporting activities.
- Test the cleaning process on a section of the shoe which is not visible such as the inside of the tongue or sole. This is to ensure that the cleaning product used does not affect the colour or material
- Cotton Canvas: using a damp cloth, rub gently with lukewarm water and a mild soap or detergent. Do not machine wash or dry.
- Rubber: using a cloth, rub gently with lukewarm water and a mild soap or detergent. Alternatively you could use a leather spray – we recommend spraying the cleaning cloth, not the rubber as it may also touch the canvas and cause discolouration. Do not machine wash or dry.
- Dry at room temperature, stuff with tissue paper to help maintain their shape. Do not tumble dry or place close to heat source such as a hair dryer, hand dryer or heater.
Etiko is totally committed to protecting the privacy of our site visitors and customers. The Etiko team members are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the internet.
Collection of personal information
Personal information is any information or an opinion that can identify you. The personal information we may ask for includes:
- your name
- your billing and/or shipping address
- your email address
- your telephone number
- your payment details
When we conduct market research and profiling, we may also ask you for your opinions about fashion, websites and customer service.
We also collect information about visitors to our website using cookies and code embedded in this Website, as described in the "What are cookies?" and "Site Statistics" sections of this policy. Generally, if we do ask you for personal information, we will endeavour to say which information we require and which information is optional.
Use of personal information
We usually collect personal information from you so that we can provide you with the goods you want. We may also use personal information for other reasons, including:
- updating you on our latest products, news and special offers (unless you tell us not to – which you can do at any time)
- conducting appropriate anti-fraud checks (this is done only to confirm your identity – a credit check is not performed and your credit rating is unaffected)
If you don’t provide some of the personal information we ask for (e.g. your name and address), we may be unable to provide you with the goods you want.
If we disclose your personal information to any of our group companies, they may use it for the same purposes that we may (including so that they can update you on their latest products, news and special offers via e-mail, post & telephone).
Disclosure of personal information
We may disclose your personal information to any of our group companies. We will provide personal information about our customers to third parties outside our group companies. These third parties usually help us in providing goods and services to you, and include:
- couriers (who we arrange to deliver goods to you on our behalf)
- organisations who carry out credit, fraud and other security checks
- outsourced service providers (e.g. market research agencies)
We may also disclose your personal information to third parties outside our group of companies:
- where we have your express permission to do so
- where it can reasonably be inferred from the circumstances that you consent to the disclosure to the third parties
- in the event that Etiko sells or buys any business or assets
- if Etiko or substantially all of its assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets
- if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of Etiko, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction
We try to limit the information we provide to third parties to the information they need to help us provide goods and services to you. We also enter into contracts with these third parties that require them to meet the privacy standards we set for ourselves in handling your personal information and use your personal information only for the purposes we gave it to them.
Communication & Marketing
If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail, digital media, post & telephone. You will also be given the opportunity to receive such communications from us and selected third parties when you become a member of Etiko.
All Etiko members have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties you should opt-out by visiting 'Your Details' in 'Your Account' on the Etiko website. You can access 'Your Account' once you register and login. Or click on the "unsubscribe" link in any email communications which might we send you.
What are Cookies?
Cookies are files which can be placed onto your computer’s hard drive, once permission has been given. There are numerous benefits to having cookies placed on your hard drive. If you have accepted, cookies are used to identify when you visit a particular site, as well as analyse web traffic. Cookies also facilitate a more personal web experience, allowing web applications to gather information about your personal preferences, and respond to you as an individual.
Please visit: https://www.aboutcookies.org for more information on cookies.
At https://etiko.com.au, traffic log cookies are used to identify the pages that are being used. From the data provided by these cookies, we can analyse web page traffic and tailor our website to our customer’s needs. This information is only used for the purpose of statistical analysis.
This website uses the following cookies:
Google Analytics: This cookie allows us to see information on user website activities including, but not limited to page views, source and time spent on website. The information is depersonalised and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy. Using Google Analytics we can see what content is popular on our website, and strive to give you more of the things you enjoy reading and watching.
Google AdWords: Using Google AdWords code we are able to see which pages helped lead to contact form submissions. This allows us to make better use of our paid search budget.
DoubleClick: We use remarketing codes to log when users view specific pages, allowing us to provide targeted advertising in the future.
You can manage/ opt out here: https://www.google.com/privacy_ads.html
Please see this guide for details on how to turn off/ manage your cookies.
Internet Explorer - https://support.microsoft.com/kb/196955
Google Chrome - https://www.google.com/support/chrome/bin/answer.py?answer=95647
iPad/iPod/iPhone - https://support.apple.com/kb/HT1677
We may disclose aggregate, anonymised statistics about the number of visitors to this Website or number of purchases made as required by our investors. We use an independent measurement and research company to gather data regarding the visitors to this Website on our behalf using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information. Etiko uses and stores this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users. Further information regarding the way in which this information is obtained and used can be obtained by contacting us at email@example.com.
Third party sites
Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access and correction of your personal information
If you wish to verify the details you have submitted to Etiko you may do so by contacting us via the contact details below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We would strongly recommend that you do not use the browser's password memory function as that would permit other people using your computer to access your personal information. We encourage you to help us keep the personal information we hold about you accurate and up-to-date by updating your details immediately if you change your contact details (such as address, phone number, and email address).
You have the right to access the information which Etiko holds about you. You can also ask for corrections to be made. You can request access to your personal information by contacting us either via our contact page or by writing to us at the address below.
You may lodge an access request for free, but depending upon the personal information you request, we may impose a charge to recover our costs in providing you with details of the information we hold about you. We will notify you of any such charge upon receiving your access request and confirm whether you wish to proceed and pay such charge.
We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a customer service member of the Etiko team, who will be delighted to answer any questions you may have.
You can contact us by:
Phone (03) 9752 3082