Customer Service Co-ordinator (Part Time)

Etiko is the pioneer of eco/ethical fashion in Australia.

We are currently seeking an enthusiastic Customer Service co-ordinator to support our team. Initially this role will be a part time one (approx. 21 hrs per week)…with the potential to grow into a full time one.

We are seeking someone who is genuinely passionate about Customer Service. Bonus points if you have an interest/experience in fashion or public relations.

We are a team of young (and not so young), motivated, and highly driven individuals who thrive off a fast-paced, agile work environment. 

Though currently based in Boronia (South East of Melbourne) Etiko will soon be relocating to the inner north of Melbourne (more than likely Brunswick).

If you believe that you would be a great fit at our Company, review the position details below and apply.

Reporting to the Founder, your primary responsibilities, while not limited to, will include:

  • Answer phone calls and forward to staff as necessary
  • Answer or forward all emails sent to the (customer queries, wholesale/merch inquiries, supplier enquiries, invoices etc.)
  • Send orders to Australia Post for fulfilment
  • Fulfill anyone line orders that Aust Post cannot fulfill.
  • Maintain the shop front and storage area
  • Assist customers who come into the shop
  • Create wholesale invoices and fill wholesale orders (via email or as instructed by wholesale sales manager)
  • Participate in staff meetings and provide ideas/suggestions/feedback on any issues being discussed
  • Represent Etiko at occasional festivals and events
  • Manage merch production, including liaising with printers, organising mock ups, delivering and collecting stock to and from printers, ensuring deadlines are met and keeping customers updated.
  • Oversee production of overseas factory orders
  • Assist in organising development and production of new garments

Apply applications to 

★ Customer Reviews ★

Let customers speak for us

498 reviews
Great quality product

Jandals are very comfortable and have nice patterns that do not wear off too quickly. High quality rubber, the straps do not break easily unlike other jandals.

Gorgeous shoes!

I've always loved Converse sneakers but am looking to make changes in my purchasing and lifestyle to be more ethical and sustainable. These sneakers are gorgeous, strong, very well made and make me feel gooooooood!

The best sneakers ever

I just bought these sneakers and even thought weather isn't the best for them to use, I still would recommend them. The fabric is thic and good feeling. Sneakers also feel good on foot.

Excellent quality, clean conscience

Awesome shoes that are durable and made with high quality materials. The price isn't unreasonable, and they look great. All around great shoes!

Great quality product

Great quality shoes with vibrant colour as always. Look forward to shopping again. Shipping can take some time to reach New Zealand.